Keep & Grow
Customer Experience & Support
Turn one-time buyers into regulars. We design the support, journey, and post-purchase experience that earns loyalty — and set up the tools (Gorgias, helpdesk) that run it.
What's included
- ✓CX strategy and journey mapping
- ✓Helpdesk setup and automation (Gorgias and others)
- ✓Post-purchase and onboarding experience
- ✓Support macros, workflows, and SLAs
- ✓Self-service — FAQ, order tracking, returns
- ✓CSAT and support-quality reporting
How it works
- 1Map — the full customer journey and where people get stuck.
- 2Design — the support model, tooling, and post-purchase flow.
- 3Build — helpdesk, automations, and self-service configured.
- 4Launch — team trained, macros and SLAs in place.
- 5Improve — CSAT and resolution metrics tracked and raised.
Support and post-purchase aren't a cost center — they're where one-time buyers decide whether to come back.
Common questions
Which helpdesk do you use?
We work in Gorgias and others, chosen to fit your volume and stack — set up in your accounts.
Do you provide the support agents?
We design and build the CX system and can train your team; ongoing staffing is scoped separately if you need it.
How does CX affect revenue?
Support and post-purchase experience drive repeat rate and LTV — it's retention, not just cost.
What do you measure?
First-response and resolution time, CSAT, and repeat-purchase rate — honestly, without gaming the numbers.